Q. Is The Bounce House Insured?
A. Yes, we are fully insured! A copy of our insurance will be shown to you before the time of your rental if requested.
Q. What does your price include?
A. Our price includes delivery, set-up, brief safety training, and removal of unit.
Q. How long can I keep the unit?
A. Pricing is for 4 or 8 hour rental. We like to set up a minimum of 1 hour prior to the start of your event. We will arrive back after your event has ended. If you wish to keep the unit overnight, there is a $50.00 charge to do so.
Q. Who sets up the bounce house?
A. We deliver, set up, and take down the unit. Each bounce house is fully cleaned and sanitized before and after each use.
Q. Can you deliver if I have steps or a steep hill to get to the set up area?
A. For the safety of our employees and our equipment, we can‘t wheel items up and down stairs and steep hills. If we arrive and the set up location is not safe for our employees, we will make every effort to set up in a location suitable to everyone. If we are unable to find a suitable location, you will not be responsible for the full rental rate, but will be charged a $50 delivery fee.
Q. Why can’t I pick up the bounce house and set it up myself?
A. Our main concern at Happy Time Party Rental is safety. Some companies allow their customers to pick up the unit and take it home and set it up themselves. We do not believe that this is a good idea. We are trained to evaluate the site, use appropriate stakes and straps to secure the unit to the ground, and bring to your attention some safety issues, which sometimes may go unnoticed. There is no extra charge for this service, and there are no hidden costs.
Q. What is Happy Time Party Rental’s foul weather policy?
A. Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If local weather forecasts are calling for rain or winds exceeding 15 MPH on the day of your rental, Happy Time Party Rental may have to cancel your rental for safety concerns. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If rain stops, the unit can be re-inflated to resume use. DO NOT use the unit if it is wet, as wet vinyl becomes very slippery and unsafe. Customers do not get a refund if rain occurs after delivery and set up, but we will contact you to discuss options if the weather looks like it may be a factor.
Q. How many kids can bounce at one time?
A. Maximum Weight Capacity – 300 pounds. Approximate Age Group Capacity:
- Children 8 and under: 8
- Children 9 to 12: 5 to 6
- Older teens: 3 to 4
- Over 17: 2-3
Q. Can a bounce house be set up inside?
A. Yes, our units can be set up indoors or outdoors. Ceiling height should be at least 20 feet high. A school, church gymnasium or auditorium provides plenty of room.
Q. Must a bounce house be set up on grass if outside?
A. No, we can put the unit on blacktop or parking lots but we prefer grass, as it is safer for the children and easier on the unit.
Q. Is there paperwork involved in renting from Happy Time Party Rental?
A. Yes, the customer must sign a rental agreement stating that he or she understands the terms of the agreement at the time of delivery. You will also need to sign a copy of our Safety Checklist and Rules of Usage.
Q. How does the bounce-house stay inflated?
A. Once the unit is laid out and unrolled we inflate it with an enclosed blower motor designed specifically for that particular unit. The blower runs the entire time the unit is in use. There are no exposed moving parts on the motor, which is an important safety feature and should always be considered when renting an inflatable. The motor must be located within 100 ft. of an electrical outlet, preferably a 20-amp circuit.
Q. What if the bounce house started to deflate with kids inside?
A. An adult operator must be present at all times when the unit is in use. A unit can suddenly deflate for several reasons such as a tripped circuit breaker, an accidental unplugging of the power cord, or a power outage. The unit takes approximately 30 seconds to deflate therefore the adult operator should NOT panic. Have the kids exit the unit quickly and safely.
Q. How much room is needed for the Mobile Video Game Theater?
A. At least 60 feet is needed to insure parking.
Q. How many gamers can the Mobile Video Game Theater accompany?
A. 12 gamers can accompany at one given time.
Q. What is included inside the Mobile Video Game Theater?
A. Three 50” plaza TV’s with WII, Play station and X-box . Games are rated you decide which games are allowed at your party.
Q. Is there and attendant that stays with the Mobile Video Game Theater?
A. Yes there is a game coach.
Q. How much room is needed for the trackless train?
A. A 20 feet turning radius is required to operate the Happy Time Express. It will not be allowed to drive on roadways or up hills for the safety of the riders. A conductor is provided that drive the train.
Q. What is the weight limit to ride the Happy Time Express?
A. Each coach can hold 4 kids or weight of 185 adult.
Q. How much notice is required to rent?
A. All rentals are first come first serve. Same day rental may be acquired if schedule permitted.
Q. What areas do you service?
A. Fayetteville, Fort Bragg, Spring Lake and Hope Mills. If not in these areas, an additional mileage fee will be charged depending on the address of your event.